Join Atlanta Rehabilitation & Performance Center: An Exciting Lead Office Coordinator Opportunity!

Position:  Lead Office Coordinator

Setting:  Outpatient

Location:  Ability to choose your base location (Flowery Branch, Gainesville, Snellville, Lawrenceville) 

Availability:  Full-time

Delivering Clinical Excellence for Over 25 Years 

Atlanta Rehabilitation & Performance Center is a well-established and fastest growing private practice in the metro Atlanta Area since 2000. With 16 private practice clinics, we are dedicated to delivering exceptional therapy services. 

A Strong, Collaborative Team 

Teamwork is our cornerstone. Our cohesive group of therapists is passionate about working together to deliver the highest quality care. We understand the importance of creating an environment where clinicians feel valued, heard, and empowered to advance in their careers. 

Patients Are Our Priority 

Each patient we treat receives the same level of care and attention we would want for ourselves and our own families. We take pride in providing personalized, expert physical therapy services in a welcoming and caring environment. 

What We Treat 

At our clinic, we primarily focus on musculoskeletal and orthopedic conditions, catering to a diverse patient population. Our caseload includes both non-surgical and post-operative cases, spanning across sport-specific rehabilitation, joint and spine management.  

How We Do It 

We believe in maintaining an optimal caseload to ensure we can dedicate valuable time to each patient, delivering the highest standard of care. Our approach is patient-centric, emphasizing individualized treatment and attention to detail. 

Where Do You Want to Go 

Join a thriving company with advancement opportunities. We're committed to helping you reach your professional milestones. 

We are currently searching for a Lead Office Coordinator. This position requires great customer service skills as well as the ability to multitask. Ideal candidates will enjoy working as part of a team environment, have a love of working with people, and have good organizational and communication skills. Some medical experience is preferred. 

The Lead OC is responsible for:

• Providing support and guidance to assigned OCs and help carry out policies, procedures and
  workflow of the front office to maintain efficiency. This is to include providing additional support,
  guidance and training in areas that may need additional instruction outside of the initial training
  and through the year.
• Providing training of new hired OCs.
• Providing coverage for OCs in their offices.
• Ensure all authorization needs for their assigned offices are met by being a liaison between the
  office and authorizations team. This is to include running reports for ending authorizations and
  communicating with the office and authorization submission team in regards to what has been
  missed or will be missed. Communicating with the OCs and clinicians by notifying them of what
  notes are needed to be completed to avoid missing deadlines.
• Holding monthly meetings with OCs and Clinic Managers to discuss conversion rate, copay
  collection, authorization write offs and strategies of improving auth write offs, average
  reimbursed charge, NPS score, Note completion.
• Ensuring all items on Lead OC scoreCard are met.

Preferred Skills:

• Proficient in typing
• Proficient with Microsoft Office Products including Word, Excel, and Outlook Applications
• Highly organized and schedule driven
• Flexible with daily tasks 
• Ability to work under deadlines and maintain critical thinking skills
• Possess strong interpersonal skills, initiative, and good judgment
• Must possess strong customer service skills (phone and in person)

Benefits for Full-Time Employees include but are not limited to:  

• Medical/Dental/Vision insurance
• 401K with 50% employer match up to 6% per check 
• Paid holidays  
• Paid time off  
• Company-paid employee life insurance   
• Voluntary life insurance options  
• Short and long-term disability options